Important Information and FAQ's

ORDERING
  • Orders are dispatched within 3-5 business days of ordering depending on the product (personalised items will take longer than ready to ship gifts)
  • If you have provided the wrong address please contact us at contact@bluesparrowhandmade.com.au within 4 hours of ordering.
  • All sales are final. No cancellations or refunds permitted for change of mind. If you have any enquires about a product please contact us.
DELIVERY
Orders are shipped with Australia Post and included tracking. Tracking information will be provided when the order is dispatched.
  • Domestic Australia: Flat rate Standard $8.95 Express $12.95 (Vinyl decals are shipped via tracking envelope so shipping is $2.95 for Standard and $8.00 for express)
  • International; Varies based on weight of order
Please ensure your delivery address is correct at the time of ordering and contact us within 4 hours of ordering if it is wrong, after this time we can not guarantee that your order will be delivered to the correct address. We will not provide refunds if your order fails to be delivered by the postage carrier.
  • Domestic 5-12 business days to arrive*
  • International 6-14 business days to arrive*
  • Digital Items can be purchased worldwide
We ship to Australia and some International destinations, if your country is not listed then please email us at contact@bluesparrowhandmade.com.au and we can see if we are able to deliver to you (please note additional postage charges may apply)
*Please be aware that due to the current Covid-19 pandemic, there may be delays to your order. These delays are due to the reduced number of flights and social distancing requirements. International destinations are most affected by these delays.
DIGITAL FILES
Harry the Bear Crochet Digital Download Pattern
Digital Patterns and Graphic Files are instantly downloadable once purchased.

No refunds or cancellations permitted, as once the order is made files are readily available.

We do permit small businesses and crafters to use these patterns and graphic designs to create a finished craft product to sell, however you must not re-sell, share, distribute or copy any of our patterns and designs.
              
Credit must be given to Blue Sparrow Handmade when using these products, and this can be done by crediting our Instagram account or referencing our website in the product description on your shop website or whichever platform you use to sell products.

Crochet and Amigurumi patterns are instantly downloadable once purchased and are in a PDF format, it is your responsibility to be able to use a PDF document and know your computer requirements for accessing this before purchasing this.

Digital graphic designs and cut files are in an instantly downloadable ZIP file (with documents in PDF / PNG / JPEG / DXF formats). It is your responsibility to be able to use a ZIP file, and know your computer and crafting program requirements for accessing this before purchasing.
        
Any issues with these designs please email us at contact@bluesprarrowhandmade.com.au
           
VINYL
All vinyl decals and products are made with a premium and permanent adhesive vinyl. Our supplier advises the vinyl has a 2-5 year lifespan, if cared for correctly as per the product description.
 
No refunds are provided after 3 months of product being delivered as we can not verify how you have looked after your vinyl products.
      
Hand wash only with warm water with, no scrubbing, no dishwasher & no tumble dry use.
   
Due to the personalised nature of the product no refunds or exchanges are permitted. Please ensure all names / words are spelled correctly as this is how the orders will be made. We will only provide a replacement or refund if we have made the order wrong or not complied with the product description.
              
As the vinyl is a permanent adhesive, if it is forcibly removed it may cause damage to the item it has been placed onto (ie; paint off a vehicle). As it is your discretion as to where you place the vinyl, we take no responsibility for any damage caused to any property or item as a result of this.
    
Application instruction are provided with every vinyl order. Instructions must be followed. We are not liable for, or take no responsibility for any injuries or illnesses caused when applying vinyl; you must choose a surface that is free form any sharp or dangerous objects or runs a risk of being damaged if any pressure is applied to that item.
             
CANCELLATION & REFUNDS
  • All sales are final; no cancellations due to change of mind. Please ensure you read all product descriptions before purchasing.
  • No refunds are provided unless the order has been made incorrectly by us. If we have made your order wrong please contact us at contact@bluesparrowhandmade.com.au within 3 days of receiving the order.

Frequently Asked Questions

The Crochet Toy I want is no longer in stock can I back order one?
Back ordering - Yes you can.If you see an item that you want, send us a message at contact@bluesparrowhandmade.com.au and we will work with you to complete a toy, and give you the estimate timeframe. Please be aware that if we have multiple custom orders already in progress, there may be a few weeks until completion as each toys takes numerous hours to create.

Can I custom request an item?
Yes. If you want an item / listing in different colours, or want us to create a something that you've seen on our instagram page, send us a message at contact@bluesparrowhandmade.com.au and we will send you a quote for the custom order, and discuss what customisations you require. If we have numerous orders on the go, we will advise you of the approximate completion time, which could potentially be a few weeks depending on how many orders we have. We will advise you of the time and costs upfront before you go ahead with the order.